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I'm a Remote Technical Support Engineer with a customer-focused approach and over a decade of experience in technical support and customer success. I specialize in guiding clients through complex IT challenges, particularly within SaaS environments, and excel in building strong, strategic relationships that drive successful product adoption.
Throughout my career, I've supported high-value clients in achieving their business goals by ensuring seamless integration, proactive issue resolution, and effective knowledge-sharing. My background spans a range of technical expertise, including Windows and Linux servers, VMware, Hyper-V, Azure, and GCP, as well as comprehensive experience in backup and disaster recovery (DR) solutions.
I've held technical roles with prominent companies like Arcserve, Veritas, and Compucom CSI, where I led initiatives to optimize system reliability, streamline support frameworks, and train teams on best practices for DR solutions. Working across cross-functional teams, I've consistently enhanced customer satisfaction and helped clients maximize the value of their technology investments.
If you're looking for a seasoned technical support partner who understands both the technical and human side of service delivery, let's connect!
50+
5
Trusted Clients
Creative Solutions
PASSION
I'm passionate about the power of creativity and visual storytelling! Whether it’s designing vibrant social media graphics, crafting print materials, or developing and managing websites, I bring an imaginative approach to every project. Beyond that, photography and Modern Calligraphy allow me to explore and capture unique perspectives, merging technology and art to create something truly inspiring. Creativity isn’t just a skill; it’s how I connect, communicate, and bring ideas to life.
Experience
Book cover
Working on my newest project to make cover for a non-fiction worldwide releasing book.
Website
Created five wordpress websites and managing all.
Book cover
Love capturing pictures of nature. Especially of Sun, Sea, Greens & Light Trail.